Customer Help
Our happiness team is always here to assist.
Shipping Information
We offer shipping across Australia.
Orders are typically processed within 1–3 business days.
Estimated delivery time: 5–10 business days depending on your location.
Tracking details will be sent via email once your order has shipped.
Returns & Refunds
If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To start a return, please contact us at support@petfine.shop with your order number and reason for return.
Refunds will be processed once the returned item has been inspected.
Order Changes & Cancellations
Orders can only be modified or cancelled within 12 hours of purchase.
Please contact us as soon as possible.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please email us within 48 hours of delivery with photos attached. We’ll resolve the issue quickly.